Refund Policy
Last Updated: August 2026

 

At El Rey Azteca Mexican Restaurant, we take pride in the quality of our food and service. Because our food is prepared specifically for each order, all food and beverage sales are generally considered final once an order has been prepared.
Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, please contact us as soon as possible. We will make reasonable efforts to correct the order, replace the affected item, or provide an appropriate resolution.
Whenever possible, concerns should be reported on the same day the order was placed.

Food Quality Concerns
If you believe there is a problem with the quality or preparation of your food, please contact the restaurant promptly so our team can review the situation.
Depending on the circumstances, we may offer a replacement, restaurant credit, or refund at management's discretion.

 

Cancellations
Orders may only be canceled before food preparation has begun. Once an order has entered preparation, we cannot guarantee that it can be canceled or refunded.

Third-Party Orders
Orders placed through third-party delivery or ordering platforms are subject to the refund, cancellation, and dispute policies of the platform through which the order was placed.
If payment was collected directly by a third-party provider, refund requests may need to be submitted directly through that provider. El Rey Azteca cannot guarantee or directly control refunds issued by third-party services.

Delivery Issues
For orders delivered by a third-party delivery service, issues involving delivery delays, driver service, failure to deliver, or food damaged during transportation should be reported directly to the delivery provider.
If the issue concerns the food itself or an error made by El Rey Azteca in preparing your order, please contact us so we can review the situation.

Refund Processing
When a refund is approved for a payment made directly to El Rey Azteca, it will generally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

 

Contact Us
If you have a concern regarding an order, please contact:
El Rey Azteca Mexican Restaurant
Gallatin, Tennessee

Please provide your name, order date, order number or receipt, and a brief description of the issue so we can assist you as quickly as possible.

El Rey Azteca reserves the right to review refund and replacement requests individually and to refuse requests involving suspected fraud, abuse, or repeated misuse of this policy.